I started out this trip with nothing really in mind for how easy it would be to arrange, or for how many times I would flip flop between going and not going in the latter stages of the media storm around Sochi 2014 security.
I made up my mind on the 19th of January that if I wasn't going to get Accommodation by Midnight on the 20th of January, I was going to write off my trip, all of my tickets, and spend money getting useful work done on the house to make my stay at home watching it as good an experience as it could possibly be.
To reflect on why I'd made that decision, and to tell you what happened next, I'll tell a story that I promise to keep as short as I can.
I started booking tickets in February of 2013. It was a good 6 or so months since London 2012, and I was determined to carry on the Olympics buzz. The promise of Sochi, in the eye of someone who'd never been listening to or hearing what had actually gone on to make Sochi 2014 happen, seemed pretty good. Sochi repeats the amazing coastal location of Vancouver - Coast + mountains - and from the looks of the maps I was seeing of their preparations, it had an Olympic park, which I really liked from London, and that wasn't present in Vancouver. It also had a slightly daring allure, with it being a very foreign place, where not even the alphabet is the same.
So that's how I got drawn in. There was also a bit of goading in the office from people eagre to see me buy more and more tickets (sorry office). With Sochi, there wasn't the cliff-hanger ending with every ticket purchase like there was in London with the ticketmaster driven london2012 ticket site. Instead, buying outside of Russia, the only option is Cosport.
To be fair, although Cosport were quite expensive, their service was faultless. And because I'd purchased tickets so early, I was rewarded with the proper pictogram tickets sent in the mail (photographed post-use here in my Hotel in Adler, so don't think you can go and copy the ticket and use it, because the session has ended):
Anyway, back to the story. As time went on, I got a few more tickets, and started to actively look for accommodation.
And I started looking for accommodation.
And I started looking for accommodation.
And... I'm at risk of boring you to death! But that's pretty much how my year in the run up to these Olympic Games went. First, I heard that they were building hotels, and that they'd by some mechanism be "released" for sale. I then heard from an agency in Russia that that was still the case, but I'd have to wait until after the summer of 2013. Then after the summer of 2013, cruise ships started to appear as an alternative, since either the hotel building program wasn't running to schedule in the Coastal Cluster, or they'd planned it all along, or they hadn't anticipated the demand. Either way, that sounded all along like a non-starter to me.
After about 4 months went by, I'd had no luck with accommodation at all, and had been following and taking part in talks with other western travellers on Trip Advisor, where we've now racked up a monstrous 2000+ reply thread on Sochi 2014 Olympics accommodation. In it, I'd seen and grown slightly jealous of all of these people who'd taken the initiative to book rooms on cruise ships, while I was holding out for a proper bricks and mortar hotel to appear for sale. I thought maybe I'd been a chump, and would miss out altogether on an olympics like no other (for whatever reason!).
In very early January 2014, I'd decided to see if accommodation on board ships was still indeed possible. The "Svoy TT" website said there were rooms available on the Grand Holiday, a proper ship (not a converted car ferry) being docked right in the port of Adler, near enough to the Olympic Park. In a fashion which was typical of my luck up to this point, I'd gone and pressed "Next" on their booking site, which actually should have said "Submit and legal bind yourself into a contract to purchase goods you haven't reviewed yet". Great piece of translation, Svoy TT! So they had my details, but not my credit card number. Of course not! This website only wanted westerners to pay by wiring money (read: cash) directly out of their bank account and into the hands of Svoy TT. I have to say I felt decidedly uncomfortable at the thought of wiring them money, without the assurances provided by credit card.
Well it turned out to be for nothing. I waited several days before contacting Svoy TT to ask what the deal was, having heard nothing from their system. "SORRY NO AVAILABILITY" was all that came back from "customer services".
Shit. So, first booking attempt, with only a month to go, felt a bit desperate and late.
After this episode, I was determined not to give up on going, but the reports of terrorism were growing all the louder after the Volgograd incidents, and there was no sign of a centralised effort to get accommodation into the hands of people who needed the most help, non-Russian speactators!
But look, what's this I see? A web page linked off the official sochi2014.com website, that claims to be administered by nothing other than the Adler administration? Well, I've only ever had good service from City Accommodation bureaus, so this should be a doozer! Just email Alexander Ostapenko at rivsochi.ru. Oh, what's this I get? Email bounces (mid January). Call the phone number? Russian telephone answering machine - each and every time I try. Is this how to organise the games?
So I started living my life on booking.com - how I discovered it, I'm not sure. But look at what we have here! A whole selection of properties in and around Adler, at some frankly ridiculous prices (stick with me folks, booking.com are the heroes of this story - it's the hoteliers that are greedy). If the rooms aren't expensive, they're either really far away ("imagine all of those hours as a sitting duck on public transport for those nasty people that want to do harm to Olympics fans"), or they're dive hostels where you'll be sharing a room with 8 other people in a dorm ("imagine all of those thieving hands pilfering camera equipment as you sleep").
I was looking one morning on my Mac at home, and was about to be late for my bus, when the site had on it a place called Amosov's House. This place was cheap - £569 for 8 nights in an Olympic city - and is square between the airport and the railway station. Unbeatable!
I took it. And in my confirmation it said "You'll be asked by the hotel to pay on the day of booking". I waited a day, and I also waited another day. Then I contacted booking.com. They were so nice and helpful. They rang the hotel owner - Mr. Amosov - and he explained that he'd overbooked himself. The overbooking was not the end of the road, though; booking.com have a policy that if you are overbooked, they will find you alternative accommodation at the same price. That means that even if the alternative property is more money, you pay the original quoted price. The sweet justice in this is that the hotel that overbooks you makes up the difference in the price. But you have to bring your receipt home and send it back to booking.com to claim the refund, which is only fair.
Apparently, they had a booking team dedicated to the olympics. After this incident, I knew that finding me accommodation would be like finding a needle in a haystack, but finally Mr. Amosov and booking.com worked together and found me an alternative place to stay. I didn't know where it was, but after looking at and rejecting so many properties either on where they were, how they looked, or what they charged, I awaited with aniticipation. Thoughts of being next to the olympic park went through my head. Getting up and rolling out of my bed into the curling rink was on its way to my bedside!
They found me accommodation 8KM away from Adler in Kudepsta. the More-Land Guest House. I shrunk. It's now mid-January. Trip advisor is chock full of people asking about minute details of cruise ship life, what to pack and not to pack, and I'm left with a place miles from the centre of the sporting universe.
Well, after I got that accommodation offer and coupled it together in my mind with hours spent on lurid public transport, I decided to make a decision. If I didn't have accommodation booked by midnight on the 20th of January, I was going to give up. I'd had enough. I just wanted a decision to be made by the hand of fate now.
I spent the following couple of days up until the deadline looking and drooling, imagining my life in the jetset leagues staying at a £200-£300 per night room at the Sochi Beach Hotel. Bah! but it's ultra pricey, and ultra far away. If I rejected Kudepsta, I was also rejecting this. But it's gorgeous? Kudepsta... But it gets rave breakfast reviews! Kudepsta....
The 21st of January arrived, and I was resigned to my fate. I was making plans for how I'd call the TV aerial technician to install a swanky multi-room system in the house as I made my way to the train station for work that morning, a bit down and depressed.
While I was standing in my crowded train, my phone rang. It looked like a london number. "Hello", I asked. "Hello, this is Anastascia from booking.com. I wondered if I could help you with the booking we sent you from Mr Amosov, and get you on your way!"
"Oh", I said, "I think it is too far away. I don't know - I don't think I'll be going through with it now".
"Well sir", she said, "I've just entered another property manually onto the system just now, perhaps you'd be interested in looking at that?".
I kind of ugged at the thought, and was about to say no, but she'd just entered it onto the system.
"Sure - send it through, and I'll take a look."
There couldn't be any harm: my deadline has passed, and all the other properties are crap, so why would this one upset my apple cart now that I'm staying in the UK, bowl of popcorn in my lap, crying about not being there, curtains drawn, weeping.
The email landed, and it took a second as we went through Waterbeach station where the 3G sucks, but finally the page opened, and before my very eyes, on the 21st of January, hallelujah! Where is it? Right next to the Olympic park. How much is it? 36000 Rur (about £630) for all 8 nights. BUY BUY BUY! I was sweating and shaking as I fumbled to book it while standing on the train, rocking back and forth amid all the people as the train swayed.
Then, another phone call.
"Hey great. I've seen your booking come through, and can DEFINITELY confirm that you've got this room. We've known about this property possibly listing with us for about a week now, and we're so pleased to be able to make the call to you today - I saw to it personally, so that I could let you have first look at it".
I write this as I sit in that very hotel room, but my heart is full of mixed emotions right now for my fellow travellers on trip advisor who booked on the cruise ships. A scandal has opened up in the last few days as the cruise ships have been overbooked by not just a few rooms, but HUNDREDS of rooms. I have seen posts from people who arrived to check into their room on ship X, and be told there is no room. They've been bumped, but who by and who for remains a mystery. They've wired their cash to the abyss, presumably, and won't be seeing a penny of it come back. No credit card was ever used to pay for that, so almost no protection. Some have been lucky enough to book through a tour company, so probably got some support. Here's an example of just that thing happening:
So, my next installment will be about my arrival in Sochi (via Moscow)!
Spasibo!
No comments:
Post a Comment